Telecom Basics Series

Editions: Online hosted, SCORM

Editions:

Online hosted,

SCORM

GSM

and Protocols

Architecture

Comprehensive overview of the role of signaling in GSM, and considers in detail the GSM sub-system entities and signaling protocol architecture.

•define the role of signaling in GSM

•identify the protocols used in GSM signaling

•describe the GSM interfaces

•describe the GSM subsystem entities

•describe the GSM’s protocol architecture

GSM Signaling

and Protocols

Procedures

Practical application of signaling systems and protocols. This module describes signaling, synchronization, location update, handover, security procedures, and call scenarios.

•describe GSM’s location update procedure, from initiation to conclusion

•identify the purpose of GSM’s security procedures

•describe the role of signaling in GSM’s security procedures

•describe the placing of an MS-to-PSTN call from a GSM PLMN

•describe the placing of a PSTN-to-MS call

•describe the placing of an MS-to-MS within a GSM PLMN

•describe GSM’s Intra-MSC handover and Inter-MSC handover processes

cdmaOne Fundamentals

Comprehensive overview of cdmaOne standards and IS-95 in particular. The Code Division Multiple Access (CDMA) technique, which is used in cdmaOne cellular systems, is also described.

•Define Code Division Multiple Access (CDMA)

•Outline the origins of the cdmaOne cdmaOneTM TM standards family

•Outline a number of spread spectrum techniques

•Describe the main benefits of CDMA and its performance

•Understand the cdmaOneTM IS-95 standard

•Outline briefly how voice coding and power control is defined

•Describe the forward and reverse channels

•Outline the access procedure and handoff in a CDMA system

Editions: Online hosted, SCORM

3G Cellular Series

Editions: Online hosted, SCORM

All-IP 3G

Fundamentals

All-IP and convergence is set in context by this overviews of 3G and Internet systems and their evolution.

Versions:

International, US

•outline the rationale and history of EDGE

•understand its context within 2G and 3G

•explain the overall EDGE concept

•understand specific technical features

•describe the standards

•outline cell planning implications

•identify some technology evolution paths

This module focuses on UMTS signaling in various call scenarios including mobile- originated and mobile- terminated circuit- switched calls, and mobile-originated and mobile terminated packet service requests.

•Mobile Originated Circuit-Switched Call

•Mobile Originated Packet Service Request

•Mobile Terminated Circuit-Switched Call

•Network Originated Packet Service Request

•Intra-UTRAN Handover

•UMTS to GSM Roaming

•GSM to UMTS Roaming

•UMTS SMS Protocol Architecture

•UMTS SMS Message Flows

•UMTS Location Reporting

Considers signaling and protocol specifications for UMTS prepared by the 3GPP Standardization fora

.

•Overview of UMTS Service Capabilities

•UMTS and GSM/ GPRS Interworking

•UMTS Functional Architecture (I)

•UMTS Functional Architecture (II)

•UMTS Signaling Architecture

•UMTS Signaling Protocol Layers

•UMTS Iu Reference Point and Interfaces

•UMTS QoS Requirements

•UMTS CAMEL/VoIP Requirements

•UMTS Security Requirements & Procedures

•UMTS Handover Requirements

•UMTS Short Message ServiceLayers

Long term evolution (LTE) builds upon UMTS Release 7. LTE is Release 8 based on UMTS/HSPA standards.

•Understand the need for faster networks as an evolutionary track for existing GSM-type, and WiMAX-type networks

•Understand new radio access technologies

•Discuss backwards compatibility and context of legacy networks

•Understand security and implementation issues

•Describe LTE’s protocol architectures

•Describe the evolution of standards towards All-IP 3G

All-IP and convergence is set in context by this overviews of 3G and Internet systems and their evolution.

•Explain the rationale and the limitations of IP in 3G

•Outline the business case for All-IP 3G

•Appreciate the application of some advanced services

•Understand the context and technologies of both IP and 3G

•Identify the features and challenges involved in All-IP 3G

•Describe the evolution of standards towards All-IP 3G

Fixed Wireless Series

Editions: Online hosted, SCORM

•Introduction to Wireless LANs

•802.11 Overview

•MAC Layer

•MAC Frame Structure

•Physical Layer Overview

•Base Standard Physical Layers

•Rate Extension PHY Standards

•Roaming and TCP/ IP in 802.11

•Software and Hardware Implementation Issues

•Security and Other Developments

•QoS & Regulatory Standards

•Post-2005 Work • 802.11n

•Define WiMAX and its role

•Position WiMAX standards within the overall telecom sector

•Identify key applications, implications and benefits

•Outline the different IEEE 802.16 specifications

•Describe the main technical features

•Understand the operation of the protocol layers

•Compare WiMAX with similar standards and discuss the relationships

•Introduction to Wireless LANs

•Public Access WLAN Market

•Wireless Networks

•Components and Systems

•802.11 Standard

•802.11 MAC and PHY Layers

•HiperLAN/2

•WLAN / 3G Interworking

•WLAN Security and Deployment

•Sky-based Applications and Technology Trends

Editions: Online hosted, SCORM

•define Asynchronous Transfer Mode (ATM)

•outline the history and origins of ATM

•describe ATM network services

•distinguish between virtual channels and virtual paths

•describe the different network nodes and their interfaces

•outline the components of an ATM cell

•describe the Cell Relay process

•outline the Protocol Reference Model

•ATM Transport Network

•ATM Adaptation Layer (AAL)

•ATM Service Classifications

•AAL Protocols

•ATM Layer

•ATM Physical Layer

•ATM Physical Layer: Examples

•ATM Signaling

•ATM UNI Signaling

•Signaling ATM Adaptation Layer

•ATM Quality of Service

•ATM Traffic Management

•ATM and Error Handling

•ATM Network Management

•Summary & Conclusions

•general convergence of voice and data networks, features and challenges.

•architectures, devices and protocols,

•security issues and solutions.

•Introduction and Overview

•Network Convergence

•VoIP Features and Challenges

•QoS Protocols

•H.323

•Gateways

•Gateway Protocols

•Session Initiation Protocol

•Case Examples and Security

Versions:

International English,

Thai Audio

•The End of the Road for IPv4

•History of IPv6

•Key Features of IPv6

•Structure of IPv6 PDU

•IPv6 Header

•IPv6 Addressing Overview

•Unicast Addresses – I • Unicast Addresses II • Multicast Addresses • Anycast Addresses

•Summary

Versions:

International English,

Thai Audio

•Introduction

•Hop-by-hop Options header

•Routing header

•Fragment Header

•Destination Options Header

•Security Issues

•Authentication Headers

•Encapsulated Security Payload

•Neighbor Discovery

•Address Auto- configuration

•Transition Mechanisms

•Summary

Provides a comprehensive overview of Session Initiation Protocol (SIP), its applications, and related systems.

•Introduction and Overview

•VoIP and SIP

•SIP Background and Principles

•Architecture

•Message Format

•Structure and Processes

•Session-Invitation Scenario

•Session-Proper Scenario

•Inter-working with PSTN ISUP

•IP-3G IMS Application

High-level introduction to Wireless Application Protocol (WAP), in particular the standards and regulations that provide a framework for application development on wireless networks.

•define ‘WAP’

•outline the history and origins of WAP

•identify the standards involved in WAP

•describe the WAP Programming Model, including the WAE and WTA

•outline the components of the WAP stack

•identify the different WAP bearers

•list a variety of WAP applications, products, and development toolkits

Multiprotocol Label Switching (MPLS) was conceived as a solution to two key problems with Internet Protocol - clear need for faster packet forwarding, and competing demands for priority and quality.

Versions:

International English,

German

•Introduction and Background

•Labels and label switching

•Signaling and traffic control

•Traffic engineering

•MPLS and wireless

•MPLS security

•Benefits of MPLS

•Case study #1 VPN

•Case study #2 VoIP

•Case study #3 Traffic engineering

Satellite Series

Editions: Online hosted, SCORM

Satellite Rating &

Billing

Fundamentals

Comprehensive overview of rating and billing procedures for satellite telecommunicati ons service providers.

Digital TV Series

DVB-S

Fundamentals

Concentrates on the satellite aspects of digital broadcasting. Identify the major components of satellite broadcasting

•Appreciate the role of the DVB Project

•Understand the technical issues involved

•Describe the MPEG coding techniques

•Understand the operation of geo- stationary satellites

•Appreciate some link engineering issues

•Understand various transmission issues involved

•Describe the operation of satellite TV reception

•Understand the DVB- S standard

•Understand DVB Service Information

•Describe other relevant DVB systems and standards

Editions: Online hosted, SCORM

Telecom Operations Series

Editions: Online hosted, SCORM

•Usage based IP tariffing defined

•Variations on Usage based IP tariffing

•Issues with Usage based IP tariffing

•Flat rate IP tariffing defined

•Flat rate tariffing for VoIP Networks

•xDSL tariffing

•Marketing packaged tariffs

•Packaged IP tariffs for Residential

•Customers

contd.

Introduction to Project Management

Basic introduction to project disciplines and project management. Especially helpful for people coming to projects for the first time.

•Concept of a project

•Introduction to project lifecycle

•The importance of planning

•Estimating

•How to develop project schedules and allocate resources

•Dealing with outsourced activities

•Key project issues

•Personnel issues

•Process issues

•Product & technology issues

•Project controls and communications

•Introduction to formal methodologies including Waterfall, PRINCE/2, SDLC, RUP, RAD

•Fixed Network Fraud

•Mobile Network Fraud

•Roaming Fraud and International Revenue Share Fraud

•Technical Fraud Cloning, Clipping, SIM Boxing

•Value Added Services Fraud

•Bypass, Interconnect and GSM Gateway Fraud

•Fraud Detection and Prevention

•Fraud Management Tools and Techniques

Editions:

Apple iOS (iPad, iPhone, iPod),

Google Android

Management Series

Editions:

Apple iOS (iPad, iPhone, iPod), Google

Android

In this book, we define Emotional Intelligence (EQ), how it complements IQ and why it is a critical leadership skill set for achieving success in today's challenging environment. We also learn that, with practice, it can be learned and developed!

Why is it that two people with the same level of IQ can go on to achieve very different levels of success in life?

We now know that IQ alone is not enough and that there exists a set of non-cognitive competencies that determine people's ability to achieve success. This other kind of 'smart' is referred to as Emotional Intelligence, referred to as EQ.

"EQ is about being 'smart' with your emotions... it's about tuning in to yourself and others and then using this valuable information to better manage yourself and your relationships with others."

A well written, current Safety Policy is the foundation of any SMS and unless you know what is in your organization’s safety policy, you will not be in the best position to help in its successful implementation. As a manager, the Safety Policy is your ‘bible’ for managing safety. It is your role to ensure that the people reporting to you have read and fully understood the policy content.

The Safety Policy must be:

•Specific to the organization and the nature of its activities

•Concise, clearly written, dated and made effective by the signature of the most senior accountable person

•Communicated and readily accessible to all persons at their place of work

•Reviewed for continuing suitability

•Made available to relevant external interested parties, when required

Impactful Presentations provides all the necessary direction for those who want to improve the way in which they approach and deliver presentations. The book is packed full of useful tips.

It is a very welcome addition to our developing series of Human Resource, Organization Behaviour and General Management eBooks.

Most marketing books are written for marketers. This one isn’t, in the strict sense.

It does not take an academic approach to the subject. Its purpose is to provide you with an understanding that allows you to really engage with the marketing process, as it would be handled by marketers.

It takes as its starting point the assumption that the reader has responsibility in, or oversight of, the marketing and sales effort of the company. That reader might be the Chief Executive, a General Manager,

a Sales Manager, or the owner of a business. Whatever category you may fall into you are likely to have recently come to the conclusion that you need a stronger awareness of the

value of Marketing to a business.

This will allow you to engage much more fully in marketing planning and the impact of these plans on the organization.

This is a practical guidebook for anyone about to get involved in a significant project. The book offers real- world perspectives on common project problems, and avoids academic approaches and jargon.

It explains clearly how to plan for success, how to manage stakeholders, how to avoid unwelcome surprises and

how to form a viable team. It reveals the hidden flaws that undermine so many projects, and suggests ways to avoid the surprising pitfalls in managing and leading projects.

Research shows that more than half of all significant projects end in serious disappointment, delivering little of the expected outcome, or greatly exceeding the expected time.

Roughly one-third of projects are strategic ‘misfits’ that should never have even been started.

However, even a basic use of project management will greatly increase the chances of success.

Management Series

Editions:

Apple iOS (iPad, iPhone, iPod), Google

Android

Many meetings we attend are unnecessary. In this book we’ll look at when it is appropriate to hold a meeting, as well as when it is not.

We’ll also talk about the importance of clarifying your meeting’s objectives. Otherwise, why should anyone come if you don’t even know what it is you want them to meet for? We have all been to meetings that, when we left, we knew had been a waste of time. In fact, we can feel as if we spend the majority of our day in meetings. However, few meetings are run as effectively as they could be.

In this ebook, you’ll learn how to run an effective meeting by looking at several different topics:

•Why are you holding a meeting (what’s the meeting’s objective)?

•Scheduling the meeting

•The meeting agenda

•Before the meeting

•General operations during the meeting

•Basic communication skills for meetings

•Working effectively in a meeting

•After the meeting

International surveys show consistently that more than one in two job-holders are in the wrong job – but choose to do

nothing about it. Longer hours and increased levels of stress play an increasing part of a professional career than 10 years ago.

But there is a downside; a recent UK survey suggests that about one in six employees have seriously considered sabotaging the company they work for. So a lot of discontent in the workplace – but how did it happen and what can be done?

Most people spend more time planning their annual holiday than planning their career. When jobs are plentiful people drift to the most accessible ones; in a recession they take what they can get. What’s missing in either case is a process to match your job with your skills, your expertise, your way of working so that you can have a career and not just a job.

To do this you have to be your own career detective – ferreting out hard-to-get information, making contacts and ultimately making sense of a lot of data.

The development of a high performance culture is facilitated by the existence of an integrated, simple and easy-to-operate Performance Management System (PMS).

The task of reviewing the performance of individuals within organizations is a line management function and thus should be clearly seen as a general management system – indeed

as a core system for achieving the organization’s objectives.

It is the foundation of the basic architecture of management.

This book captures the Values that organizations should espouse in respect of Bullying, Harassment and Sexual Harassment. In addition the book deals with many aspects of Best Practice responses to these difficult situations.

Organizations owe it to their employees to foster a culture of dignity and respect within the organisation through developing and promulgating policies and practices specifically aimed at enhancing such a culture.

Every employer should recognize the right of all staff to be treated with dignity & respect at work, and many companies have a formal Dignity at Work Policy to support this value. This right ensures that all employees are free to do their work in a safe environment which is free from Harassment, Sexual Harassment

& Bullying, whether carried out by a member(s) of staff, a customer, a client or a business contact of the employer.

This applies to work on the employer’s premises, assignments off those premises and to social occasions that are work-related.

This book only deals with 10 generic questions – but they cover the main areas!

You can waste considerable amounts of time trying to master prepared answers to long lists of contrived questions. This time could be better put to use researching

the job and organization you are interested in.

Your objective at the interview is to help the interview panel (or Interviewer) match the job description to your ability to do the job – as proven by you during the interview.

The interview is a structured conversation with a specific purpose – and possibly your first meeting with your future boss. The interview is a complex process – containing

•elements of a trial (search for evidence and proof)

•group therapy (dealing with feelings) and

•business negotiation (buying expertise and skills).

You need to be aware of these elements, and many others in order to make the process successful.

Time, Effort & Results Series

Editions: Online hosted, SCORM

Negotiating Profitable Sales Series

Editions: Online hosted, SCORM